Yarn Muse Crochet – Privacy Policy
Last updated: October 2025

At Yarn Muse Crochet (the “Site”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a visitor, user or customer of the Services.

Please read this Privacy Policy carefully.

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in response to changes in our practices, legal or regulatory obligations, or for operational reasons. When a change occurs, we will post the revised policy on our Site, update the “Last updated” date, and take any additional steps required by applicable law.

2. How We Collect and Use Your Personal Information

In order to provide the Services, we collect and have collected (over the past 12 months) personal information from various sources. The types and the way we use such information depends on how you interact with our Site and Services.

What Personal Information We Collect

Information you provide directly:

• Contact details: name, address, phone number, email address.

• Order information: billing address, shipping address, payment confirmation, email, phone.

• Account information: username, password, security questions, and any other information used for account security.

• Customer-support information: any information you supply during communications, e.g., via message or email.

Information about your usage:

• We automatically collect Usage Data through cookies, pixels, and similar technologies. This may include device information, browser type and version, IP address, network connection, pages visited, time spent, and other interaction data.

Information from third parties:

• We may receive information about you from service providers who help us deliver the Services (for example: payment processors, analytics vendors, fulfilment and shipping partners).

• When you open or click our emails, interact with our advertising, or use the Services, we and third parties we work with may collect information via tracking technologies.

How We Use Your Personal Information

We use your personal information for the following purposes:

• Providing Products and Services: to process payments, fulfil orders, manage your account, communicate about your purchases, returns or exchanges, arrange shipping and handle account-related matters.

• Marketing and Advertising: to send marketing, promotional and advertising communications via email, text or postal mail; to show advertisements on and off our Site; to tailor product and service offerings to your interests.

• Security and Fraud Prevention: to detect, investigate, and take action regarding fraudulent, illegal or malicious activity; to protect our rights and your rights.

• Communication and Service Improvement: to provide customer support, respond to requests, improve our Services, maintain our business relationship with you.

3. Cookies and Tracking Technologies

We use cookies and similar technologies on our Site to remember your preferences, power site functionalities, run analytics, understand how you interact with our Services, and provide tailored advertising. You can adjust your browser settings to refuse or remove cookies. However, blocking or removing cookies may degrade your user experience or prevent access to certain features.

If your browser or device signals a Global Privacy Control (GPC) preference to opt out of sale or sharing of your personal information, we will treat it as a valid opt-out request for that device or browser and for the corresponding account, if applicable.

4. How We Disclose Personal Information

We may disclose your personal information in the following situations:

• To vendors or service providers who perform services on our behalf (e.g., payments, analytics, IT, fulfilment, shipping).

• To business or marketing partners to provide services to you or to advertise our products or services.

• To subsidiaries, affiliates or within our corporate group for legitimate business interests.

• In connection with business transactions (e.g., merger, bankruptcy, sale of company assets).

• To comply with legal obligations (e.g., subpoenas, search warrants), or to enforce our terms of service or protect the rights of others.

Over the preceding 12 months, the categories of personal information we have disclosed include:

• Identifiers (such as name, email address, phone number)

• Commercial information (such as purchase history)

• Internet or similar network activity (such as usage data, IP address)

• Geolocation data (derived from IP address or other technical means)

We do not use or disclose Sensitive Personal Information (as defined by applicable law) without your consent.

5. Third-Party Websites and Links

Our Site may include links to third-party websites or services that are not owned or controlled by us. If you access those links, you do so at your own risk. We do not guarantee the privacy practices or content of those sites and recommend reviewing their privacy policies separately.
Information you provide on public or semi-public venues, including social media, may be visible to others without limitation. Our inclusion of links does not imply endorsement of any third-party site or service.

6. Children’s Data

Our Services are not directed to persons under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that a child under 16 has provided us with their personal information, you may contact us to request deletion of the information.

7. Security and Retention of Your Information

While we implement security measures designed to protect your personal information, no security measures are perfect or impenetrable. We cannot guarantee “perfect security.” Any information transmitted to us is at your own risk.
The retention period for your personal information depends on factors such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce contracts.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Right to Access / Know: request access to the personal information we hold about you, including how we use and share it.

• Right to Delete: request deletion of your personal information.

• Right to Correct: request correction of inaccurate personal information.

• Right to Portability: request a copy of your personal information or transfer it to another service provider, in certain circumstances.

• Right to Opt Out of Sale/Sharing / Targeted Advertising: direct us not to “sell” or “share” your personal information or to opt out of targeted advertising. Where applicable, given a GPC signal, we will treat it as a valid opt-out request for the device/browser used.

• Right to Restrict Processing: ask us to stop or limit processing of your personal information.

• Withdrawal of Consent: where processing is based on consent, you may withdraw your consent.

• Appeal: you may appeal our decision if we decline your request.

• Manage Communication Preferences: you may unsubscribe from promotional communications at any time via the link provided in our emails. However, you may still receive non-promotional communications related to your account or purchases.

We will not discriminate against you for exercising your rights. Before acting on a request, we may require identity verification or ask for proof of authorization if an agent makes the request on your behalf.

9. International Users

Your personal information may be transferred to and processed in countries other than the one in which you reside. If you are located in a region such as the European Economic Area (EEA), and data is transferred out of the region, appropriate safeguards (for example Standard Contractual Clauses) will be applied.

10. Contact Us

If you have any questions about this Privacy Policy or our data-practices, or wish to exercise your rights, please contact us at:
info@yarnmusecrochet.com

For the purposes of applicable data-protection laws, we act as the data controller of your personal information, unless otherwise stated.

Yarn Muse Crochet – All rights reserved.