Yarn Muse Crochet – Refunds & Returns
Last updated: October 2025

At Yarn Muse Crochet, we are committed to providing you with high-quality digital crochet and knitting patterns that spark creativity and delight. Because all our products are delivered electronically and downloaded immediately, our Refunds & Returns policy is tailored to that digital format.

1. Digital Product Nature
Once a pattern file has been purchased and the download link issued, access to the file cannot be revoked. For this reason, we are unable to accept returns, exchanges or cancellations after the digital file has been delivered and accessed. This reflects standard practice for digital goods.

2. What this means for you
Since there is no physical product to ship back, the following guidelines apply to your purchase of a Yarn Muse Crochet digital pattern:

• After you complete your purchase and the file is accessible, the transaction is final and no return or refund is available.

• Please ensure you have selected the correct pattern and understood the preview/information before purchase.

• If you encounter any problem, we stand behind the product and are happy to assist.

3. When we will help
Your satisfaction matters. If you encounter one of the following issues, please contact our support and we will do our utmost to resolve it:

• The download link fails to deliver or is inaccessible.

• The file cannot be opened or is corrupted.

• Obvious errors such as missing pages, major typos, or unclear instructions prevent use of the pattern.

• Formatting or printing issues that are clearly outside typical user control.

In such cases, we will promptly provide a corrected version of the pattern at no extra cost, or otherwise find a solution to make the product usable.

4. What we cannot offer
Because of the inherent nature of digital downloads:

• We cannot offer a refund simply because you changed your mind.

• We cannot accept an exchange for a different pattern after download.

• We cannot revoke access once it has been granted.

5. Acknowledgement
By purchasing from Yarn Muse Crochet, you acknowledge and agree to this Refunds & Returns policy.
If you have any questions or need help, please contact us through our designated support channel.

6. Support Contact
For assistance, please reach out to our customer support team via email info@yarnmusecrochet.com and include your order number and a detailed description of the issue. We aim to respond promptly and help you continue your creative journey.